Frequently Asked Questions
Commission pieces are crafted with meticulous attention to detail and tailored to your specific vision. The process begins with a thorough consultation via email or phone to grasp your desires accurately. From conceptualization to completion, the timeframe varies depending on the complexity and size of the piece. As a result, we don't adhere to fixed timelines but rather provide a personalized quote with an estimated delivery date during our consultation. Your satisfaction is paramount, and I am committed to making the commission experience enjoyable for both of us!
For shipping, we utilize USPS shipping for all orders. Upon shipment, a tracking number will be sent to the email address provided during purchase. Shipping within the United States, Mexico, and Canada is complimentary. However, for international orders, a flat fee of $25 USD is applied to cover shipping costs. Please ensure to select the appropriate shipping option at checkout to avoid order cancellation. For more details on international shipping and import taxes, please refer to our section on Shipping to UK/EU, Australia & Other International Countries with Import Taxes.
Please allow 5-7 business days for order processing before shipment. Once shipped, please anticipate the following delivery times: Domestic US orders: 1-2 weeks delivery International orders: 2-4 weeks delivery Please be patient as some countries may experience additional shipping delays.
Estimated delivery times are as follows: Domestic US orders: 1-2 weeks delivery International orders: 2-4 weeks delivery Your patience is appreciated, especially as some countries may encounter unforeseen shipping delays.
At this time, we do not accept returns. However, if you encounter any issues with your order, please contact us at [email protected] or through our contact form. We are dedicated to quickly resolving any concerns.
I, Katelyn Stephens (a.k.a Creative Universe Productions), am not collecting or remitting VAT import taxes. This means that your package will be collected by your country when it reaches customs. You may experience package delays and additional processing fees. You can also check with you country’s customs office to determine what your additional costs will be before ordering. Please note that by placing an order, you, the buyer, understand that you are liable for any VAT fees/charges that occur. Please understand that I, Katelyn Stephens, am not responsible for any import taxes and they are not included in the item price or shipping cost. ANY ADDITIONAL TAXES/CHARGES/FEES ARE THE CUSTOMER’S RESPONSIBILITY AND MUST BE PAID TO YOUR COUNTRY TO CLAIM YOUR PACKAGE. By purchasing from this shop, you have read, understood, and agree to these terms. Thank you!
PRIVACY POLICY - Creative Universe Productions website will never sell or exchange your personal information (name, email address and mailing address) to anyone. The following discloses our information gathering and dissemination practices for all URL’s contained within the Creative Universe Productions website. Information collected at this website is for internal use only. Your information will never be revealed to an outside 3rd party. Any information you share with us is held with the utmost care and security, and will not be used in ways in which you have not agreed. Creative Universe Productions website respects the privacy of all users who visit this site. No effort is made to identify individuals without their prior knowledge and approval. The following policies are in effect for all of the web pages owned and operated by Creative Universe Productions website. PERSONAL INFORMATION - On all input forms users are asked to provide their e-mail address and/or mailing address for the intended purpose of the form. Your e-mail address or street address will not be sold to a third party and is only used for the stated purpose of the form. Whenever the identity of a visitor is requested, the purpose of the request is clearly indicated. BROWSER COOKIES - The online store uses “cookies” to store specific information about a customers order (if cookies are enabled in the customer’s browser). This cookie is a small file containing encrypted data pertinent to the customer’s order, such as the products in their cart. The cookie is stored on the customer’s computer and cannot be viewed by other sites. PAYMENT TRANSACTIONS - When a visitor is required to provide certain types of sensitive information such as financial information, visitors are redirected to the payment gateway’s secure server which handles this information. The payment gateway used by Creative Universe Productions website is Stripe. CHANGES - Creative Universe Productions website reserves the right to change its online policy at any time. Future changes will be duly noted on this page. If you have any other questions about this policy, please feel free to contact us at any time through email at [email protected]. Policy last updated on March 5th, 2024.